Legal Notice & Privacy Policy

By accessing this website, users agree to these legal notices. These legal notices may be modified at any time without prior notice. Once published online, such modifications are deemed accepted by the user. The user acknowledges that the elements composing this website are legally protected and agrees not to extract, reuse, store, reproduce, represent, or retain, directly or indirectly, on any medium, by any means and in any form whatsoever, all or part of this website.

Website Identification

Website address: https://kokoaserena.com/

- Publisher: KOKOA SERENA HOTEL | Limited Liability Company (SARL) – registered under number 681 013 220 190 001 33, SIREN 500 336 7397, Madagascar.
- Address: Betouna, Sainte-Marie 515, Madagascar
- Phone: +261 38 10 075 15 | Email: [email protected]
- Editorial Director: Kanto Andriamihaja – [email protected]
- Website design and development: AM Studio Créatif
- Hosting provider: The website is hosted by LODGIFY, located in Spain, Barcelona 08011, carrer d'Arago 182.

Copyright & Intellectual Property

All content available on https://kokoaserena.com/
(including texts, images, photographs, and all types of data) is protected under French and international copyright and intellectual property laws. All reproduction rights are reserved.

The content of this website may NOT be downloaded, reproduced, or printed. Any reproduction or representation, in whole or in part, of the pages, data, photographs, or any other element of the website by any means or medium whatsoever is strictly prohibited and constitutes infringement without prior written authorization from Mr. Anthony Lebon. Any unauthorized use will be prosecuted in accordance with applicable intellectual property laws.

By visiting our website and using our services, you acknowledge and accept how we process personal data in accordance with this Privacy Policy. Kokoa Serena Hotel respects your privacy and your right to control your personal data.

This policy describes what data we collect, the purpose of processing, how you can control your data, and how to contact us. It applies when you use applications, websites, or services managed by the Company.

The Data Protection Officer (DPO) of Kokoa Serena Hotel is responsible for ensuring compliance with applicable legislation.

Summary of Data Processing

When visiting our website:
- We track web activity for marketing purposes
- We collect personal data for marketing and communication
- We process data through integrated email systems and CRM platforms
- We store personal information for analytical purposes
- Web behavior may be used for targeting and marketing analysis

Collecte des données

Kokoa Serena Hotel collects personal data directly from you. This may include company name, your name, phone number, email address, physical address.

We may update your information from public records when necessary.
Personal data is collected when:
a) You register for a service
b) You enter your email address or phone number on the website
c) You contact us by email, phone, website, or social media
d) You subscribe to our newsletter
e) You visit our website or application (including IP address, device type, operating system, browser type, traffic and location data)

Consent-Based Collection

By clicking “Close”, you consent to the use of personal data (company name, name, phone number, email) entered in forms for marketing purposes related to our services. We also collect IP address, geographic location, and interests to better tailor marketing. By clicking “Close”, you also consent to third-party cookies that may track your browsing behavior across other websites to provide behavior-based marketing.

Use of Collected Information

Personal data may be processed to:

- Operate our services and platforms
- Provide customer service
- Send newsletters, documentation, or requested information
- Manage customer profiles and conduct market research
- Analyze system performance and user behavior
- Improve our products and services
- Send marketing communications (SMS, email, app notifications, social media)
- Offer personalized promotions
- Provide relevant recommendations
- Notify you of updates to our legal notices

We may share data with service providers acting on our behalf (analytics, distribution, etc.) while ensuring high security and confidentiality standards.
We collaborate only with partners located within the EU/EEA or offering equivalent data protection standards.

The website https://kokoaserena.com/ uses cookies. Cookies are small text files stored on your device when visiting our website. Cookies do not identify you personally but record browsing information to improve navigation and personalize the experience. Personal data may be collected via cookies with your consent. This may include technical information such as IP address, browser version, operating system, and unique identifiers. You may disable cookies in your browser settings. However, this may limit certain functionalities of the website.

Right to Erasure & Data Retention

You may withdraw your consent at any time by contacting us via https://kokoaserena.com/
Personal data is retained only as long as necessary for its intended purpose. Data related to marketing older than four years is not used.
Some data may be retained longer if required by law. All processing ensures high security and confidentiality.

Your rights

You have the right to access, rectify, erase, restrict, or transfer your personal data. To exercise these rights, contact us at [email protected]. If you believe your rights are not respected, you may lodge a complaint with your national Data Protection Authority.

External links

Our website may contain links to third-party websites. We are not responsible for their content or any damage resulting from their use.

Cookie management

You may manage cookies through your browser settings. Disabling cookies may limit certain features. By using this website, you expressly consent to Google processing your data as described above.

Contact us

For questions regarding personal data management, please contact: [email protected]

As administrator of the Facebook and Instagram pages of Kokoa Serena Hotel, we may process data concerning you.

Data recipients

Kokoa Serena Hotel does not transmit personal data through Facebook or Instagram settings.

Your rights

You may request access, rectification, erasure, portability, restriction, or objection by contacting: