Legal Notice & Privacy Policy
By accessing this website, users accept the present legal notice. The legal notice may be modified at any time and without prior notice. As soon as they are published online, these modifications are deemed to be accepted by the user of the website. The user acknowledges in particular that the elements making up the website are legally protected, and the user undertakes in particular not to extract, reuse, store, reproduce, represent, or retain, directly or indirectly, on any medium whatsoever, by any means and in any form whatsoever, all or part of the present website.
Website identification
The address of our website is: https://kokoaserena.com/
Publisher: KOKOA SERENA HOTEL | SOCIETE SARL – registered under no. 681 013 220 190 001 33, SIREN 500 336 7397, in Madagascar.
Address: Betouna, Sainte Marie 515 Madagascar
Tel.: +261 38 10 075 15
Email: hello@kokoaserena.com
Editorial manager: Kanto Andriamihaja – hello@kokoaserena.com
Web content design and website development: AM Studio Créatif
Hosting provider: Hosting is provided by the company LODGIFY, located in Spain, at Barcelona 08011, carrer d’Arago 182.
Copyright and intellectual property
The content available on the website https://kokoaserena.com/ (in particular, the texts, images, photos, and more generally any type of data) is governed by French and international copyright and intellectual property legislation and is protected by the Intellectual Property Code in force in France. All reproduction rights are reserved. None of the content on this website may be downloaded, reproduced, or printed. The reproduction or representation, in whole or in part, of the pages, data, photos and any other element making up the website https://kokoaserena.com/, by any process or medium whatsoever, is strictly prohibited and constitutes, without the prior written authorization of Mr. Anthony Lebon, an infringement. Any unauthorized use of the website or of any of the elements it contains will be considered as such and prosecuted in accordance with the provisions of articles L.335-2 et seq. of the Intellectual Property Code.
Privacy Policy
By visiting our website and using our services, you understand and accept the way we process personal data in accordance with this Privacy Policy. Kokoa Serena Hotel respects your privacy and your right to control your personal data. The Kokoa Serena Hotel privacy policy describes what data we collect, the purpose of the processing, how you can control your own data and how to contact us. This privacy policy applies when you use applications, web pages and services that are included in an application or on a website operated by the Company. The DPO of Kokoa Serena Hotel is a person personally responsible in accordance with these terms and is responsible for the processing in accordance with the legislation in force.
Here is a summary of what you can expect when visiting our website:
We track your web activity for marketing purposes
We collect personal information for marketing and communication purposes.
We process personal information by sending it to integrated email and customer relationship management (CRM) systems for marketing and customer relations purposes.
We save personal information in our databases for analysis purposes.
Your behavior and your activity on the web may be used for marketing purposes such as marketing targeting and analysis.
Data collection
Kokoa Serena Hotel collects information mainly from you as a customer. Examples of personal data we may collect are your company name, your name and other contact details such as telephone number, email address or physical address. Kokoa Serena Hotel may update your information from other public records if this is necessary to maintain proper upkeep of the data repository. Kokoa Serena Hotel records personal data in connection with:
a) Notification of a service offered through the various platforms offered by Kokoa Serena Hotel.
b) When you enter your email address or your mobile phone number on the website.
c) If you contact us by email, by telephone, through our websites and through social media.
d) If you sign up for an email subscription.
e) Your visit to our websites and when accessing our application, including, but not limited to, traffic data, location data, blogs and other communication data, such as the IP address, the device type, the operating system and the type of browser used for the visit.
Collection with consent
By clicking on the “Close” button, you consent to the personal data (company, name, telephone number and email address) that you enter into forms at various locations on this website being used for marketing purposes for the services to which you are exposed when you are invited to fill in your personal information. We also collect your IP address, your geographic location and your interests in order to better tailor our marketing to your needs. By clicking on the “Close” button, you also accept that we may add a third-party cookie to your computer from the Company. This cookie will track you, as well as your online behavior on other websites, in order to offer you marketing based on your online behavior.
Use of the information collected
Kokoa Serena Hotel processes personal data mainly for the purposes indicated below and for any other purpose mentioned at the time of collection:
To perform the functionalities through any of the platforms offered by Kokoa Serena Hotel;
To enable good customer service, such as handling your requests, correcting incorrect information or sending information you have requested, for example the newsletter, white papers, documentation;
To manage customer profiles, carry out analyses and market research;
For system administration and to obtain statistical data on the behavior and uses of our users;
To develop, deliver and improve our products and services through the analysis of your behavior on our websites and applications.
Personal data is also used for analysis purposes to carry out segmentation and targeting, in order to develop personalized offers and services.
To send you information and promotions by SMS, email, app, push or other digital contact channels such as social media since you have an active customer relationship with us;
To contact you via the application, SMS, email or mail about other offers, promotions or services that we believe to be of interest to you; please note that you can decline this promotion at any time;
To provide you with relevant recommendations, personalized offers and services based on the needs of other people with behaviors similar to yours;
To help us develop our website and our application so as to be more useful and to improve your user experience of the services offered by the Company by personalizing the display of services to your profile;
To send important messages as communication about changes to our legal notice.
We may share information with other companies that process data on our behalf in order to perform our services, that is to say analysis, distribution or other services to maintain and enforce our terms of use and delivery. However, the processing of personal data always guarantees a high level of security and confidentiality.
The company only collaborates with partners that process personal data within the EU/EEA or with companies that maintain the same level of protection as in the EU/EEA, for example by adhering to what is known as the Privacy Shield Agreement between the EU and the United States.
Cookie Policy
The Kokoa Serena Hotel website https://kokoaserena.com/ uses cookies. Cookies are small text files placed on your computer, when consulting the website, through your browsing software. A cookie does not allow us to identify you but it records information relating to the browsing of your computer on our website that we will be able to read during your subsequent visits in order to facilitate browsing, optimize the connection and personalize the use of the website.
When you use our website and our application, personal data may be collected through cookies. This can only be done with separate consent. This will store information about your usage and the pages visited. This may be technical information about your device and your Internet connection such as the operating system, the browser version, the IP address, cookies and unique identifiers. When you visit our websites where our services are presented, different techniques may be used to recognize you in order to learn more about our users. This may be done directly or by means of third-party technology. You can disable the use of cookies by selecting the appropriate settings in your browser. However, such disabling could prevent the use of certain features of this website.
Right to erasure, storage and disclosure of personal data
You can withdraw your consent at any time by making the request through the “contact us” function of our website https://kokoaserena.com/. The processing complies with the legislation in force and means that personal data is not kept for a longer period than necessary for the purposes of the processing. The Company will keep your personal data as long as you are in a commercial relationship with us. For marketing purposes, information more than 4 years old is not used. This implies that the data will be erased when it is no longer relevant or necessary for analysis or direct marketing purposes for the purposes for which it was collected. Certain information may be kept longer where necessary due to other legal requirements. However, the processing of personal data always guarantees a high level of security and confidentiality.
Your rights
You have rights over your personal data and you can request the modification or destruction of your saved data. Kokoa Serena Hotel will rectify, on its own initiative or at the customer’s initiative, data deemed to be incorrect. You can also request at any time that your data be erased or that its use be restricted by contacting us (see the “How to contact us” section). If you believe that we are not respecting your rights, please contact Kokoa Serena Hotel or contact the Data Protection Authority of your country, at http://ec.europa.eu/justice/da…. htm.
Links to other websites
In the event that our website contains links to third-party websites, websites or documents published by third parties, these links are provided for information purposes only. Since Kokoa Serena Hotel has no control over the content of these websites or their material, we are not responsible for their content. Kokoa Serena Hotel is also not responsible for any damage or loss that may result from the use of these links.
Cookie management
Several options are available to you for managing cookies. Refusing cookies may make all or some parts of the website unavailable. We do not use cookies to collect personally identifiable information (such as your name, for example). You can disable the use of cookies by selecting the appropriate settings in your browser. However, such disabling could prevent the use of certain features of this website. By using this website, you expressly consent to the processing of your personal data by Google under the conditions and for the purposes described above. Transfers of personal data are carried out to Google Inc., a company that has adhered to the Safe Harbor and offers adequate protection in the processing of the personal data thus transferred. Transfers of personal data are carried out to Google Inc., a company that has adhered to the Safe Harbor and offers adequate protection in the processing of the personal data thus transferred.
Contact us
For more information on the management of personal data or if you have any questions, do not hesitate to contact us by email: hello@kokoaserena.com
Social media policy
In its capacity as administrator of the Kokoa Serena Hotel Facebook Pages and Kokoa Serena Hotel Instagram, it processes data concerning you. The purpose of this Privacy Policy is to define the data collected, its purpose, the recipients and the rights you have over your data.
Purposes of the processing and legal basis
Kokoa Serena Hotel operates its Facebook and Instagram pages for the following purposes:
Community functionality: In this context, we may publish video or photographic content concerning you on our Facebook and Instagram pages. You can choose among the various options we offer on our pages, such as posting a message on our wall, leaving a comment, and liking or sharing a publication. In accordance with the applicable provisions on image rights, your prior consent is systematically requested. Before using the image of a minor, the authorization of the parents (or the legal guardian) is necessarily obtained in writing. However, in certain cases, the dissemination of your image does not require your prior consent (e.g.: right to information, public figure, group photos, etc.). In this case, the processing of your data is based on the legitimate interest of Kokoa Serena Hotel in promoting its business in a community space. In accordance with the GDPR, your data is kept until the purpose of the processing is achieved (publishing content in a community space). You can, at any time, delete content that we have published; to do so please send us an email at the address indicated below.
Communicating with Facebook and Instagram users and visitors of its Facebook and Instagram page: If you contact us, we will use your name, possibly your email address and other data you have provided to us, in order to respond to your request. The processing is based on legal provisions, which allow us to process personal data, insofar as this is necessary to respond to your request (performance of pre-contractual measures) or because it is in our legitimate interest to provide you with the requested information. Once we have responded to your request, your data will be kept by us in accordance with the time limits defined by the CNIL concerning the management of the commercial relationship.
Recipients of your data
Kokoa Serena Hotel does not transmit any of your personal data in the context of the configuration of its Facebook or Instagram page.
Your rights
In accordance with the regulations on the protection of personal data, you have a right of access to your data, a right to rectification and erasure of it, as well as a right to its portability. You also have a right to object to the processing of your data as well as a right to the restriction of this processing. To exercise these rights, you can contact Kokoa Serena Hotel at any time by email at hello@kokoaserena.com or by mail at KOKOA SERENA HOTEL, “For the attention of the DPO”, Betouna Sainte Marie 515 Madagascar, specifying the subject of your request and enclosing proof of identity.
If you believe that your data protection and privacy rights are not being respected, you can file a complaint with the CNIL.